Refunds
Refund & cancellation policy
Last updated: August 2026
This policy explains how billing, cancellation and refunds work for AutoReply subscriptions purchased through this website. It applies in addition to the rights you have under mandatory consumer law in your country of residence.
1. Subscription & billing
AutoReply is a paid subscription. Plans are billed monthly or yearly, in advance, in the currency shown at checkout. Payments are processed by our payment provider Paddle.com Market Ltd, which acts as the merchant of record for these transactions. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
2. How to cancel
You can cancel at any time from the account settings inside the product, or by emailing [email protected] from the address registered to your account. Cancellation stops all future renewals and there is no cancellation fee. You keep full access until the end of the billing period you have already paid for.
3. Refund window
If AutoReply is not right for you, request a refund within 14 days of your first payment and we will refund that payment in full. For yearly plans, the same 14-day window applies to the initial purchase; after that, the unused remaining months are not refundable. Renewal payments are not refundable once the new billing period has begun, except where the law requires otherwise.
4. How to request a refund
Email [email protected], or use the contact form on this website, stating the email address of your account and the reason for your request. We acknowledge refund requests within 2 business days.
5. Processing time
Approved refunds are returned by Paddle to the original payment method. It usually takes 5 to 10 business days for the amount to appear, depending on your bank or card issuer. We cannot refund to a different card, account or person.
6. Exceptions & statutory rights
We may refuse a refund where the request concerns a billing period that has already been used, where there is evidence of abuse, or where the law allows us to do so. Nothing in this policy limits or replaces the mandatory rights of consumers under the law of their country of residence, including EU and Italian consumer protection rules.
Contact
For questions about billing, cancellation or refunds, contact [email protected].